I’m guessing you started your business because you loved doing that thing you’re really good at and knew your work could change your clients’ lives for the better. Combine that with creating more freedom and flexibility? Heck yes!
You’ve built and grown your business and know that running a business is more than just doing that thing you’re really good at.
There’s a lot of behind-the-scenes work, and you’re spending more time on that part than you’d prefer. You know these parts of running a business are key to running it well — but the operations, the logistics, the administrivia, and the like are not your thing (and doing all that stuff probably leaves you feeling overwhelmed and out of your element).
You want your business to run more smoothly, but you aren’t sure how to do that. You want to be spending most of your time on the things you love doing–in your business AND your life.
That’s where I come in. Operations, the behind-the-scenes stuff: that’s my thing.
I partner with coaches, speakers, and consultants to setup, streamline, and manage the behind-the-scenes parts of their business so that their business supports their life, their clients, and they have more time to make good trouble, do the things that light them up, make an impact, and make them money.
The work I do for my clients is all about creating and implementing systems and processes that make your business work better for you and support the work you’re doing.
We work together to make sure your clients and customers have an outstanding experience, where they feel seen and valued.
My work is focused on helping you get really clear about what you and your business need, getting systems set up, taking some on-going work off your plate, and making sure the rest of the behind-the-scenes work is taken care of so you can focus on what you do best and your business can continue to grow and flourish.
Here’s what else you get when you work with me, the thing that sets me apart: I’m one helluva problem-solver, brainstorming partner, and collaborator. I ask great questions and have a knack for getting to the heart of things, finding solutions, seeing the path forward, and mapping it all out.
If you’re looking for someone who can help you get the backend of your business in order AND be there to help you plan, problem-solve, strategize, and scale your operations, that’s me.
If you need someone to help you manage the behind-the-scenes stuff so you aren’t stressed about it anymore and can get back to what you do best, let’s chat! We’ll setup a time talk through what your needs are and see if we’d be a good fit.
What we do
- Inbox and calendar management
- Organize your inbox, check and respond to messages, communicate with clients and customers
- Setup and management scheduling software, check for and resolve any double-booking
- Systems, SOP, and process development and implementation
- Creating, evaluating, updating/overhauling, implementing business operations and related systems
- Creating and documenting Standard Operating Procedures
- Customer service and client on-boarding and management
- Proposal development, contracting and invoicing
- Client on-boarding and off-boarding
- On-going client communication, file/document sharing
- Group program support
- Tracking lead and client information
- Team and project management
- Leading and delegating to other team members
- Launch and other project management
- Content scheduling and repurposing
- Scheduling social media and email marketing
- Repurposing written content from one platform to another
- Live and virtual event management
- Project manage event logistics, communicate with vendors and clients
- Provide day-of support
What we don’t do
As you can see, there is a lot we are ready to take off your plate. There are a few things we don’t do, though:
- Graphic design
- Podcast editing
- Content writing
- Social media engagement
- Manage any personal or lifestyle-related tasks
- A system build for any software/system – some systems builds may require an outside expert
Pricing
As someone with significant privilege, it’s important to me that my work is accessible to folks. One way I do that is by offering sliding-scale pricing. If you’d like to learn more about this approach, I recommend this short overview from Radical History Club, as well as this explainer from Alexis J. Cunningfolk, the original creator of the image below. If you have any questions about pricing, please don’t hesitate to reach out.
Retainers
- You fall in Tier 3 below and you have the ability to pay it forward, providing access to others to get the support they need for their businesses. Pricing: $1,750 for 20hrs/mo or $3,000 for 40hrs/mo
- You fall into Tier 3: $1,500 for 20hrs/mo or $2,800 for 40hrs/mo
- You fall into Tier 2: $1,300 for 20hrs/mo or $2,500 for 40hrs/mo
- You fall into Tier 1: $1,100 for 20hrs/mo or $2,000 for 40hrs/mo
More about me
We’re whole people who bring our whole selves to our businesses, so here’s a little more about me in case you’re curious. Recently, I moved back to Wisconsin with my husband and two kids after living in Oregon for most of my adult life. My pronouns are she/her and creating a just and equitable world where everyone can thrive is core to my life and the work I do. I’ve been working in operations for 15 years and have extensive experience in customer service and client management, event and project management and logistics, hiring and training, research, course and curriculum development, and systems and process creation and implementation.
I love to cook, fish, read YA novels, and be outside. I’m a 2/4 Manifesting Generator, an Enneagram 8, and an INFP (who turns into a J the minute she’s with another P). My strengths from CliftonStrengths: intellection, input, ideation, self-assurance, and strategic (which are probably pretty unsurprising given everything I wrote up above).
I’m committed to helping you get back to doing what lights you up and making your business run smoothly behind the scenes. If you have any questions or want to hear more about how we can work together, email me or set up a free call.